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Policies

Cancellation

Every place has one of three cancellation rules. The rule is shown in the listing and at checkout before you book, and the booking always shows what cancelling would give you right now.

  • Last updated 30 October 2026
  • The terms prevail if anything differs.

§ 1

The three rules

RuleIf you cancel
FlexibleFull refund up to 14 days before arrival, half up to 7 days before, then nothing.
ModerateFull refund up to 30 days before arrival, half up to 14 days before, then nothing.
StrictFull refund up to 60 days before arrival, half up to 30 days before, then nothing.

The days are counted to the day of arrival. Rent and extras are included; cleaning bought from another provider is cancelled with them.

§ 2

How to cancel

Open the booking under Trips in your account and choose Cancel. Before you confirm, you see exactly how much you get back. The money is refunded the same way you paid.

§ 3

If the host cancels

If the host cancels, or the place is double-booked, you always get back everything you paid, and we help you find another place to stay.

§ 4

Changing dates

To change dates, write to the host in the booking. A change applies once the host has approved it and any price difference has been paid.

§ 5

Right of withdrawal

There is no right of withdrawal for renting accommodation for specific dates (Swedish Distance Contracts Act, chapter 2, section 11, point 12). The cancellation rule applies instead. The full text is in the terms.

Last updated 30 October 2026