§ 1
Never pay outside the service
Important
If someone asks you to pay by Swish, bank transfer or a link outside the booking: do not do it, and report the message. Refunds, the guarantee and payment protection only apply to payments made here.
§ 2
Contact protection
Every message is checked automatically before it is delivered. Phone numbers, email addresses, links, accounts and payment numbers are hidden. Before the booking and after the stay, the same applies to addresses. A message that tries to move the payment or the booking away from the service is not delivered until our staff have reviewed it.
§ 3
Tone and content
- Write about the place and the stay: questions, arrival, wishes and what happens during the stay.
- No threats, harassment, insults or discriminatory language.
- No advertising and no bulk messages.
- Do not share personal data about others.
§ 4
Report
If something feels wrong, report the message or write to us through the contact page. We can warn, hold messages, pause listings or suspend accounts. How we store messages is described in the privacy policy.
Last updated 30 October 2026